Integrate assistance and support into your customers’ experience.
We design programs for companies that want to incorporate assistance into existing products, benefits, memberships, journeys or communities, with a clear user experience and a structured model for the partner.
Included / embedded
Assistance can form part of a product, membership, benefit or existing customer journey.
White-label
A program can operate under the partner’s brand when contract, implementation and Brand Governance allow it.
Co-branded
A shared experience between the partner and Allivio when both brands add value to the journey.
Endorsed by Allivio
The partner keeps its experience and Allivio appears as the support brand when the approved model requires it.
The assistance benefit should appear where the customer relationship already exists.
Each program is structured around audience, product, brand, journey, collection, attribution, experience and operational viability.
Automotive & mobility
Vehicle purchase and delivery, after-sales, fleets, mobility platforms and driver communities.
Utilities
Recurring customer bases, billing relationships and benefit programs.
Insurance
Assistance as a complementary, affinity or retention experience under the applicable legal structure.
Financial
Cards, credit, accounts, memberships and associated benefits.
Telecom
Loyalty and benefit programs for customers and plans.
Not a generic list of services. A program built around your customer base.
Every program is subject to commercial, legal, technical, operational and economic validation before launch.
Product
Assistance configuration according to audience and use case.
Journey
Moment of enrollment, purchase, activation or use.
Brand
White-label, co-branded or Allivio according to the approved program.
Collection & attribution
A viable collection model and traceability for sales or activations when applicable.
Experience
Copy, onboarding, documentation, channels and customer guidance.
Measurement
Adoption, activation, use, satisfaction and quality signals to improve the program.
The experience also needs standards.
Allivio Quality Standard defines criteria for experience, follow-up and continuous improvement across Allivio programs, giving the partner a clear reference for how quality is governed without exposing operational complexity to the end user.
Frequently asked questions about Allivio Business
What is Allivio Business?
Allivio Business designs assistance programs for organizations that want to integrate support into products, benefits, memberships, journeys or existing customer communities.
What does B2B2C mean at Allivio?
It is a model in which a company integrates or distributes an Allivio solution to its own customer or user base. Each program is designed according to product, channel, integration, collection and applicable conditions.
Does Allivio offer white-label and co-branded programs?
These models can be structured when the program, contract, implementation and Brand Governance allow them.
Can assistance be included in our existing product or checkout?
It can be evaluated as an included benefit, add-on, upgrade or membership depending on the commercial, technical and operational design.
How is an Enterprise program priced?
Pricing depends on product, population, conditions, volume, collection model, operation and integration. Allivio does not publish one universal Enterprise rate.
Integrate assistance and support into your customers’ experience.
We design programs for companies that want to incorporate assistance into existing products, benefits, memberships, journeys or communities, with a clear user experience and a structured model for the partner.
Diagnosis
Base, objective, purchase moment, channel and integration.
Design
Product, conditions, journey, collection, attribution and experience.
Validation
Pilot when applicable, with defined metrics and gates.
Scale
Expansion when product, operations, integration and economics meet the defined gates.